Process often comes into existence as the result of a screwup. We put a rule in place to fix the problem next time. “We’ll prevent that from happening again,” we think. And maybe we will.
But perhaps we don’t consider the costs of having the rule, and whether they’re worth the safety. Especially long term.
Even less often do we take stock of all our process and consider whether we might benefit from getting rid of some of our rules.
When we add process reactively and only remove it proactively, we slowly bog ourselves down.
